01Context
The work begins where most products end — at the moment a user notices the interface at all. We treated friction as a signal, not a failure: a place to listen rather than smooth over.
Fig. 01 — process still
Product · Healthcare2024
Metalane — Health Platform
End-to-end digital health platform (now part of Illumina) — service discovery, appointments, family records and insurance, designed around accessibility and health literacy.
02Observation
Weeks of in-situ studies — kitchens, waiting rooms, transit. Hands hovered, eyes drifted, attention fractured and reassembled. The notebook filled faster than the spec.
03Exploration
Sketches gave way to wired-up prototypes within hours. We built fast, threw away faster, and kept only the gestures that survived being shown to a stranger.
Fig. 03 — process still
04Interaction Logic
State, time, rhythm. Each interaction was scored — entry, sustain, release — so the interface breathed instead of blinked.
05System Thinking
A small grammar of components, composable rather than fixed. The system describes intent; the interface performs it.
Fig. 05 — process still
06Reflection
The most cinematic moment was the one with no animation at all — a single still frame, held a beat too long. Restraint, again, wins.
← Back to indexEnd · Metalane — Health Platform